Refund policy
All Sales Are Final
All jewelry purchases made through the Monika Friend website are final sale. We do not offer general returns, exchanges, or refunds for change-of-mind purchases. Before placing an order, please review the product description, measurements, sizing information, verified material details, photographs, and price carefully.
Sale items are also final sale. Jewelry that has been worn, used, altered, damaged after delivery, or returned without prior review is not eligible for a return, exchange, or refund.
Damaged, Defective, or Incorrect Items
We want your order to arrive as described. If your item arrives damaged, defective, or differs from the item you ordered, please contact us promptly after delivery at mfkollection@gmail.com. Include your order number, a brief description of the issue, and clear photographs of the item, packaging, and shipping label when available.
Each claim is reviewed individually. Submitting a claim does not guarantee a refund, replacement, repair, or other outcome. If a claim is approved, Monika Friend will communicate the available resolution before taking further action.
Nothing in this policy is intended to limit rights that cannot be excluded under applicable law. If Monika Friend sells into markets with mandatory consumer withdrawal or cancellation rights, applicable law and any required market-specific policy take precedence.
Contact
For order-support questions or a product-condition claim, contact mfkollection@gmail.com and include your order number.